Common questions
When do reminders arrive?
For vouchers with an expiry date, three days before and on the last valid day, at 09:00 device time. Reminders in the past are skipped. Notifications must be allowed in the app and on your device; battery-saving settings can delay them on some devices.
Where are my vouchers stored?
Vouchers, barcodes and photos are stored encrypted on this device only. They are not sent to the server, not processed by AI and not included in cloud backups. Signing out deletes them from the device; on a new phone, add them again.
Will the store accept the barcode on my phone?
Whether a digital barcode or a photo of the voucher is accepted depends on the store. Some stores require the printed voucher or their own app. Check the conditions with the store.
Does it show my remaining balance automatically?
No. SmartShopper does not connect to store accounts. You enter the amount and redemption conditions yourself.